SHIPPING + HANDLING
PRODUCTION
Each piece is MADE TO ORDER (hand sewn).
Please allow up to 1-10 days for production. (This is not to assume that production will take up to 10 days. This is an estimate.)
SHIPPING
Standard Priority is 3-5 business days.
Express Shipping is 1-3 business days, depending on your area.
RETURNS
No refunds, will be issued unless it is within a certain circumstance*.
You are allowed to exchange the same item purchased for the same exact item in a different size within the first 5 days from receiving order. Item must be unworn!
**Delays in shipment that exceed the outlined windows for shipping are eligible for refunds.
EXCHANGES
To process your exchange please send en email to tracychainco@gmail.com with your ORDER NUMBER as the subject.
You will be charged an exchange re-shipping fee via email. Once fee is paid your return will be processed. If re-shipping fee is not paid we cannot go through with your exchange.
NO EXCHANGES ON SWIMWEAR.
ALL SWIMWEAR IS FINAL SALE.